Hillcrest Capital Complaints Procedure

At Hillcrest Capital Management Limited, we are dedicated to providing excellent customer service and maintaining healthy relationships at all levels. However, we are aware that occasionally we may fall short of your expectations. We would like to hear from you because every complaint or suggestion you make helps us to serve you better.

Hillcrest Capital Management Limited has established a complaints management procedure to ensure that your complaint is dealt with in a fair and timely manner, while exercising due care, diligence and professionalism. You can drop a written complaint at any of our offices or send an email to compliance@hillcrestcapmgt.com

To help us investigate and resolve the issue as quickly as possible, please endeavour to provide us with the following information:

  • Your full name, address and client account number
  • A clear description of your concern or complaint
  • A daytime telephone number through which we can contact you
  • Copies of any relevant supporting documents

We aim to resolve your complaints as promptly as possible. We will keep you informed of the progress on the resolution of your complaint and the expected time frame for resolution. Upon resolution of your complaint, we will write to you with details of the actions we are proposing or have taken. In the event that your complaint is not resolved within 10 working days, we will write again to inform you of the status of the resolution of your complaint.

You can write to us electronically via our dedicated email address:

compliance@hillcrestcapmgt.com

or written complaint addressed as below to be dropped in our Head office:

The Managing Director,
Plot 30b, Oladimeji Alo Street,
Off Freedom Way,
Lekki Phase 1
Lagos, NG.